Cancellation Policy

CANCELLATION AND EXCHANGES

CAN I CANCEL OR CHANGE MY ORDER?

We begin working on orders as quickly as we can to ensure a smooth process. If your order hasn’t entered production yet, a cancellation or change may still be possible.

Please reach out to our support team as soon as possible with your order ID and the reason for your request, and we’ll do our best to assist.

MY ITEM IS DAMAGED / INCORRECT - WHAT SHOULD I DO?

We’re sorry your order didn’t arrive as expected. If your item is damaged, defective, or incorrect, please contact our support team right away and include a clear photo of the item along with your order ID.

We’ll review your message and arrange a replacement as soon as possible. Kindly hold off on sending anything back until our team provides next steps.

CAN I RETURN MY PURCHASE?

We hope your order brings a smile, but if you’re considering a return, please contact our support team within 14 days of receiving your item to request approval. Once approved, returns must be sent back within 14 days of approval.

Once your return is received and inspected, your refund will be processed within 5-7 business days to your original payment method.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Personalized or custom-made items are not eligible for return or refund unless they arrive damaged, defective, or incorrect, as they can’t be restocked. Shipping and insurance fees (if any) are non-refundable.

MY ITEM LOOKS DIFFERENT FROM THE ONLINE LISTING

We understand how important it is for your order to arrive just as expected. While we aim to represent each design as accurately as possible, some listings may use digital renderings to help visualize the final look. Slight differences in color, scale, or placement may occur due to screen settings, production variations, or the handmade nature of some items.

If you believe your item has a defect or doesn't match your order, please contact our support team within 7 days of delivery. Be sure to include clear photos of the item and your order ID so we can take a closer look and assist you promptly.

 

We’re here to help make things right whenever possible. If you have any concerns about your order, please reach out - we’ll do our best to assist.